GENERAL SHIPPING QUESTIONS
How long does it take to make and ship my item to me?
Most items ship out in a week or less. A few items are marked for 2 weeks or more. Once your item ships, it can take up to a week to arrive in the US or around 7-10 business days outside of the US. Some countries may take longer than 7-10 days due to customs.
Do you offer rush shipping?
Yes, I do. I have a few options for you to consider before placing your order. If you need an item in less than a week I recommend shipping it express or overnight depending on your country. This type of shipping method guarantees that your item will get to you on time. It's expensive but worry free! If you need it shipped out in less than a week but have a little more time to receive your item I suggest just paying my small $5.00 rush fee. This will get your item shipped out within a day or 2 after your order has been placed/paid for. All fees and options can be discussed in detail once we talk about your unique situation.
GENERAL SHOP QUESTIONS
Do you have a limit on how long names can be?
I'm proud to be one of the few sellers out there that has NO MAX cap on names! I may need to use 2 lines on hangers or go down a gauge of wire on cake toppers or other items to make them fit. In all cases I'll make sure your items is 100% beautiful!
I saw something on one of your social media sites but it's not in the shop. Do you take custom requests?
Yes, I love doing custom requests! I've done so many unique projects for a variety of clients that I don't get to showcase in my shop! It never hurts to ask and 9 times out of 10 I can make your idea a reality! Check out my Instagram for some of those projects!
An item I wanted to buy is sold out. Will it come back?
In most cases, yes, it will. Items sell out quickly - sometimes quicker than I can list them back up. Give it a day and it should be back up. If not, send me an etsy message and I can set up a private listing for you! Season items (holiday ornaments, etc) are usually only posted in the shop during that season but can be purchased at any time. Message me for details.
Do you offer discounts on large orders like bridal parties?
Yes, I do! On orders of 4 or more items I offer great deals! Check out some of my bulk order listings or contact me for a quote!
How long does it take you to answer Etsy messages or emails?
I usually answer etsy messages within 24 to 48 hours. Most of the time I answer within hours of receiving the message but sometimes life gets crazy and I'm unable to reply right away. Emails are not checked on a daily basis so if you have a very urgent matter please contact me via etsy message! I'm on there all the time!
OTHER QUESTIONS
Do you offer special discounts or deals during the year?
Yes we do! We offer multiple discounts and deals via our social media sites as well as our newsletter! To sign up for the news letter, click here!
Do you offer wholesale or consignment?
Yes, I offer both! Contact me via email and we can chat about your specific needs!
My photographer or myself is submitting my wedding to a site/blog. Do I need your permission to showcase your product?
No, you do not need my permission. However, you do need to give credit to my work. Please use my business name: "rlhcreations" and my shop website: "www.rlhcreations.etsy.com". I'd love to see any features so I can share them as well!
How long does it take to make and ship my item to me?
Most items ship out in a week or less. A few items are marked for 2 weeks or more. Once your item ships, it can take up to a week to arrive in the US or around 7-10 business days outside of the US. Some countries may take longer than 7-10 days due to customs.
Do you offer rush shipping?
Yes, I do. I have a few options for you to consider before placing your order. If you need an item in less than a week I recommend shipping it express or overnight depending on your country. This type of shipping method guarantees that your item will get to you on time. It's expensive but worry free! If you need it shipped out in less than a week but have a little more time to receive your item I suggest just paying my small $5.00 rush fee. This will get your item shipped out within a day or 2 after your order has been placed/paid for. All fees and options can be discussed in detail once we talk about your unique situation.
GENERAL SHOP QUESTIONS
Do you have a limit on how long names can be?
I'm proud to be one of the few sellers out there that has NO MAX cap on names! I may need to use 2 lines on hangers or go down a gauge of wire on cake toppers or other items to make them fit. In all cases I'll make sure your items is 100% beautiful!
I saw something on one of your social media sites but it's not in the shop. Do you take custom requests?
Yes, I love doing custom requests! I've done so many unique projects for a variety of clients that I don't get to showcase in my shop! It never hurts to ask and 9 times out of 10 I can make your idea a reality! Check out my Instagram for some of those projects!
An item I wanted to buy is sold out. Will it come back?
In most cases, yes, it will. Items sell out quickly - sometimes quicker than I can list them back up. Give it a day and it should be back up. If not, send me an etsy message and I can set up a private listing for you! Season items (holiday ornaments, etc) are usually only posted in the shop during that season but can be purchased at any time. Message me for details.
Do you offer discounts on large orders like bridal parties?
Yes, I do! On orders of 4 or more items I offer great deals! Check out some of my bulk order listings or contact me for a quote!
How long does it take you to answer Etsy messages or emails?
I usually answer etsy messages within 24 to 48 hours. Most of the time I answer within hours of receiving the message but sometimes life gets crazy and I'm unable to reply right away. Emails are not checked on a daily basis so if you have a very urgent matter please contact me via etsy message! I'm on there all the time!
OTHER QUESTIONS
Do you offer special discounts or deals during the year?
Yes we do! We offer multiple discounts and deals via our social media sites as well as our newsletter! To sign up for the news letter, click here!
Do you offer wholesale or consignment?
Yes, I offer both! Contact me via email and we can chat about your specific needs!
My photographer or myself is submitting my wedding to a site/blog. Do I need your permission to showcase your product?
No, you do not need my permission. However, you do need to give credit to my work. Please use my business name: "rlhcreations" and my shop website: "www.rlhcreations.etsy.com". I'd love to see any features so I can share them as well!
Here is a link to my current shop policies. They are updated as needed so be sure to check back before purchasing an item.
https://www.etsy.com/shop/rlhcreations/policy?ref=shopinfo_policies_leftnav
https://www.etsy.com/shop/rlhcreations/policy?ref=shopinfo_policies_leftnav